How we help
Our business is built on a centre of excellence to so every project benefits from the innovation and learnings from every project before it. In addition to core Sales & Service cloud implementations we have established innovation practices in key areas to provide customer-focused success solutions:
- Integration (Mulesoft) and ISV (Platform Enablement)
- Customer Experience
What we do
We’re building the next generation of enterprise applications to help businesses gain maximum value from Salesforce - the world's leading CRM platform. We are a pure-play Salesforce consultancy which means our clients benefit from deep Salesforce expertise across every type of implementation.
Customer Experience Discovery
Tquila ANZ uses a phased approach to deliver value from day one. This way, you see the progress at every step and experience rapid benefits.
We start with our discovery approach to gain a solid understanding your business and our team leads a discovery phase tailored to the size of the project. We tie your vision to what you need through defining your business objectives, brand experience requirements and key measures of success for the project. We then identify and define personas, representations of typical users' profiles, goals, motivators and behaviours. These personas help the entire team understand and empathise with the users and coupled with traditional business analysis and our deep Salesforce architecture experience we identify a solution architecture and design system features and functionality to meet your needs.
In short, we build systems that users love to interact with.
We develop all solutions with agile methodology. This means we start with user stories gathered in the discovery process, and build functionality in short (2-3 weeks) "sprints" that clients are directly involved with defining and tests, and can see the results as we go. This allows for maximum collaboration and flexibility.
The result is a system with every feature traceable back to a user need. This ensures maximum user value, user adoption and return on investment. That way, all stakeholders are in a position to make educated decision on where budget and resources are best spent.
Principles of Agile
Early and continuous delivery
Built around proactive individuals
Welcome changing requirements
Encourage face to face communication
Continuous improvement: team regularly reflects on how to become more effective
- The best architectures, requirements, design emerge from self-organizing teams
First and foremost, we listen to you. Our services are tailored exactly to your needs. Here's a just a sample of what we can do.
STRATEGY & INNOVATION
Tquila ANZ is a trusted Salesforce consulting Partner. We help you understand exactly how far you can push the Salesforce platform and what you need to do to transform your business. We provide strategy guidance across all of our services, from steering and project launch to process and systems governance.
We have a dedicated mobile team that specialised in Lightning, hybrid mobile apps and Skuid development. We're always innovating, with monthly sessions where the mobile team presents its latest proof-of-concept or beta technology. Whether it's a consumer application or business application, our mobile experts build on the Salesforce platform to give you the tools to empower people to do more, from wherever they are in the world.
The key to successful project is building systems that people will actually use. We research your customers and users, understand their wants and needs, and use the results to inform design and technical strategy throughout the project.
ARCHITECTURE & ADVISORY
Our certified technical architects bring the experience of many Salesforce implementations to ensure yours is successful. We offer assurance that your current architecture or the upcoming implementation’s design will stand through the test of time. We help envision your business future with technology, and plan the steps needed to get there. And we don't leave before we guide you on building a capable internal team that can keep the platform maintained and constantly up-to-date.
IMPLEMENTATION & INTEGRATION
We understand that businesses grow in different ways, some organically over time, some through acquisition or mergers and some grow at lightening speed. No matter how you got where you are today, we use the right technology to ensure a successful Salesforce implementation and complete adoption across the business. Whether it's integration of multiple technologies, org merges or a totally new solution.
SUPPORT & MAINTENANCE
The implementation of Salesforce as a solution is just the beginning of your journey. Being a live environment, used constantly across your business and with three updates a year, it's equally as important to ensure it's being effectively managed post-implementation. Tquila ANZ is here to ensure you achieve maximum return on your investment by providing continual support.