Learn and research the user personas you're building for, and how to help them achieve their goals while contributing to your business objectives; understand exactly how far you can push the Salesforce platform and the steps to transform your business.
- Customer experience strategy
- Architecture strategy
- Integration strategy
- Change management and adoption strategy
- Governance strategy
Consider every interaction your users or customers may have with you, and design processes and interfaces that hide complexity from your users.
- Business process design
- Architecture design
- User experience wireframing, prototyping, and design
- Interface branding
Customise, integrate, and build solutions using the latest in technology innovation, and focused on value to the business and getting the most from your Salesforce investment.
- Salesforce solutions
- Custom mobile development
- API development
- Systems and platform app integration
- Analytics tracking and report setup
Your salesforce deployment is backed by our comprehensive business enablement services delivering scalable, flexible and cost-effective solution
- Project management
- Training delivery
- Train the trainer
- Ongoing environment and application support
- Measurement and analytics
Digitising Paper Processes
Analyse and transform your business from spreadsheets, emails, manual workflow and local document file directories to a Salesforce solution providing improved customer satisfaction and greater operational efficiency.
Mobilising the organisation requires a strategy, a rethinking of processes and a transformation in the way people work, interact and collaborate. We specialise in producing effective customised Salesforce connected mobile solutions.
Customer Experience Strategy and Design
An effective customer experience strategy puts your customer front and centre in every business and system decision ensuring maximum customer, partner and employee engagement.
Customer, Partner, Employee Community Portals
Self-service portals streamline communication, transparency, empowerment, and friction-less engagement with customers or third-party partners. We design and implement portal solutions that increase operational efficiency and user experience.
Field Service Management and Scheduling
Integrate Salesforce with Skedulo for an end-to-end Field Force automation solution with Salesfoce case management and Skedulo job and appointment scheduling. This custom integrated solution reduces scheduling costs, increases customer satisfaction, increases first-time fixed rate, and reduces parts-inventory costs and fuel costs.
Configure, Price, Quote Automation with Steelbrick
With Salesforce and Steelbrick CPQ solution, configure products and services, manage pricing, create professional-looking proposals and quotes, automate renewals, and quickly and easily bill and collect—anytime, anywhere, on any device.
Digitla Marketing Strategy and Automation
Use Marketing Cloud and Pardot to build immersive 1:1 customer journeys, automate marketing tasks and improve lead conversion. Right message, right time, right channel.
Set up Analytics Cloud so users can securely explore and interrogate not only your Salesforce data, but data in systems outside of Salesforce, from anywhere.
Education Institutions and Registered Training Organisations
We work with organisations that deliver vocational education and training, courses and accredited qualifications by providing a single view of a student from enquiry, enrolment, assessments, to student care. Our solution is a mechanism for sharing of select information and collaborating with students, agents, and family communities to improve many satisfaction metrics including enrolment rates and course completion.
Health and Aged Care
We help organisations seeking to provide the best possible care and support for health care and aged care clients. We do this by implementing technology to streamline and automate processes and ensure end-to-end efficiencies - from lead tracking, to appointment setting, to care plans, to field force scheduling and billing and much more.